T&J’s Store Policy & FAQs

Returns or Exchanges

Purchases made online may be returned. Each case will be dealt with on a case by case basis. After your  case has been assessed and we deem your item eligible for return, you will be responsible for any return fees(please see list of items not eligible for return)

After an agreed upon return date and your item is received, you may do an exchange or opt for store credit (we have a maximum of 45 days to redeem store credit)

We reserve the right to void a return agreement if there is significant delay in returning the item.

WE DO NOT DO CASH REFUNDS

Returned items  must be returned  in the same condition sold, with all tags attached, unwashed and unworn. Footwear  must  be returned in the box.

 

Items Not eligible for Returns:

Sunglasses,  Hair Accessories, Cosmetics, Jewelry, Belts, Scarves, Perfumes and Colognes, Swimwear, Neckties and Bow Tie, Caps and Hats, 

ITEMS BOUGHT ON CLEARANCE CANNOT BE RETURNED

 

Shipping Process

After your order is received, processed and the transfer has been posted to our account, we will initiate the shipping process.

Please note the time varies depending on the banking process. The average processing time we have seen is 1 business day, but may be longer for reasons  beyond our control. Based on your shipping preference, we will proceed with shipment. A watsapp message or email will be sent out to you with the details of your shipment.

Paypal

When Paypal is used to checkout, billed amount is converted from BZD to USD. For example: If your total purchase is $100 BZD , you will be billed $50 USD. This payment method is to faciliate our credit/debit card customers.

Privacy Policy

Your Privacy is important to us. To better protect your privacy, we provide this notice explaining the way your information is collected and used. Any information gathered by us is used to customize the experience for you the user, and is not shared or sold. Your email and wataspp information will be used to highlight upcoming sales and promotions or new arrivals.

Our customer support team is here to answer your questions. Ask us anything!
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